Terms of Service
DUEX is an early-stage product operated by Arvinder Singh from Toronto, Canada ("DUEX", "we", "us"). Contact: [email protected].
These terms apply when you use DUEX, take part in a pilot, or access any DUEX service. Visiting the public website on its own does not create a paid-service relationship. A signed pilot agreement may add to or override these terms for a specific customer pilot.
The service
DUEX is deal-review software for sales, revenue operations, and finance teams, with delivery right inside Slack coming soon. During early access, DUEX is offered through structured paid pilots with a clear scope and an agreed success metric. Early-access features may change, be limited, or be discontinued during the pilot. DUEX does not guarantee that any pilot feature will become generally available.
A few words we use a lot
- Customer Content means the deal context, files, notes, prompts, and settings you submit to DUEX.
- Output means the approval memos, decision records, summaries, and analyses DUEX generates for you.
- Provider means an outside company we use to run DUEX (see our Subprocessors page).
What you can and can't do
The short version is in our Acceptable Use Policy — please read it. In summary:
- Use DUEX only for authorized business deal-review work.
- Do not submit data you are not authorized to share.
- Do not submit protected health information, payment card data, government IDs, children's data, biometric identifiers, or other regulated sensitive data unless we have agreed in writing that the pilot is configured for it.
- Do not interfere with the service, try to copy how it works internally, try to extract prompts or model instructions, or abuse it.
- Do not use DUEX to make the kinds of high-stakes decisions the Acceptable Use Policy lists (hiring, credit, healthcare, legal advice, and similar).
Your data and the outputs
- As between you and DUEX, you own your Customer Content and you own the Output DUEX generates for you. DUEX assigns to you any right, title, and interest it might have in the Output. Because Output is generated by automated language models, some Output may not be copyrightable under applicable law, and this assignment only covers rights DUEX actually holds.
- DUEX owns the product, including its review process, review instructions, prompts, model-routing logic, software, and underlying technology.
- We do not use Customer Content to train shared models that serve other companies. The frontier-model providers we call — identified on our Subprocessors page — operate under business API terms whose default is no training on submitted inputs. See the Privacy and Security pages for the full data-handling picture.
- If DUEX processes personal data in your Customer Content on your behalf, our Data Processing Addendum applies — please ask us to countersign it before sending real deal data.
Outputs may be wrong — a person must review them
DUEX produces Output using automated language models. Any factual claim in an Output — including any statement about a deal, a counterparty, a contract clause, a price, a risk, or a person — may be incorrect, incomplete, misleading, or out of date. Models can also produce reasoning that sounds confident but is wrong (sometimes called a "hallucination").
You must have a qualified person review every Output against the source material, your company policy, and applicable law before relying on it. DUEX is not legal, financial, tax, accounting, or compliance advice, and is not a substitute for human business judgment, especially on material commercial decisions. You remain responsible for any decision you make based on an Output.
No high-risk decisions
DUEX is a sales workflow tool. It is not a tool for high-stakes decisions about people. You may not use DUEX, or any Output, as the sole or main basis for hiring or firing, credit or lending, healthcare, legal advice, housing, education access, government-benefits eligibility, or any decision that has legal effects on a person within the meaning of GDPR Article 22, or that would be a "high-risk AI system" under the EU AI Act. The Acceptable Use Policy has the full list.
Untrusted content in your inputs
Customer Content may contain text or instructions designed to manipulate the review or pull out information it shouldn't. DUEX uses technical and procedural controls to reduce that risk, but cannot guarantee that every malicious or conflicting instruction will be caught. Please review Outputs before relying on them.
Pilots and fees
Pilot fees, scope, usage targets, and termination rights are spelled out in the pilot agreement signed before the pilot begins. If anything here and the signed pilot agreement disagree, the signed pilot agreement applies.
Confidentiality
Each side may receive non-public business, technical, financial, product, security, or deal information from the other side. The side receiving the information will use it only to run or use the service, protect it with reasonable care, and not share it — except with personnel, contractors, subprocessors, or legal/accounting advisers who need to know, or as required by law.
We can suspend access
We may suspend your access right away if we reasonably believe your use creates a security risk, breaks these terms or the Acceptable Use Policy, may break the law or a Provider's rules, or may harm DUEX, another customer, or a Provider. We will restore access once the issue is resolved.
No warranty
DUEX is provided "as is" and "as available" during the early-access period, without warranties of any kind — whether express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or uninterrupted or error-free operation. You are solely responsible for verifying every Output before relying on it.
Limit of liability
To the maximum extent allowed by law, DUEX and its operator will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business interruption, or reputational damage, even if we have been told the damages might happen.
Each side's total liability for direct damages arising out of or related to the service is limited to the fees you paid to DUEX for the applicable pilot during the 3 months before the event giving rise to the claim, or CAD $100 if no fees were paid. This cap does not apply to: (a) payment obligations, (b) breach of confidentiality, (c) misuse of the other side's intellectual property, (d) violation of the Acceptable Use Policy, or (e) liabilities that cannot be limited by law.
Any claim arising out of or related to the service must be brought within one year after the event giving rise to the claim, or be permanently barred.
IP indemnification
If a third party claims that the DUEX platform — not including your Customer Content or anything provided by a third-party review Provider — infringes a valid patent, copyright, or trademark, DUEX will defend you and pay any court-ordered damages or settlement amounts, as long as you (a) tell us about the claim promptly, (b) let us control the defense and any settlement, and (c) reasonably cooperate with us. This does not apply to claims that arise from your use of DUEX outside what these terms allow.
Export and sanctions
You may not use DUEX if you are located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive US or Canadian sanctions, or if you are on a US, Canadian, EU, or UK sanctions or restricted-party list. You are responsible for following all export-control and sanctions laws that apply to you.
Governing law
These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. Any disputes will be resolved in the courts located in Toronto, Ontario.
Changes
We may update these terms as DUEX grows. The effective date at the top reflects the most recent revision.
Contact
Questions about these terms: [email protected].