Acceptable Use
This page sets out what DUEX can and cannot be used for. It applies to anyone who uses DUEX — through the demo, a pilot, or any other DUEX service. It is part of our Terms of Service and any signed pilot agreement.
What DUEX is for
DUEX is for authorized business deal-review work — typically discount approval, contract extension, and walk-away decisions on B2B sales deals — done by employees, contractors, or authorized agents of a customer organization.
What you may not use DUEX for
High-risk decisions
Do not use DUEX to make — or materially influence — decisions that:
- Hire, promote, evaluate, or fire individual workers.
- Extend, deny, or price consumer credit, mortgages, or insurance.
- Diagnose, treat, or manage individual health conditions.
- Provide legal, tax, or licensed financial advice to a specific person.
- Determine eligibility for government benefits, housing, or education.
- Have legal effects on a person within the meaning of GDPR Article 22, or that would be a "high-risk AI system" under the EU AI Act.
Content you may not submit
- Personal data you are not authorized to share, or that you have no lawful basis to process.
- Special-category personal data — health, biometric, racial, political, religious, sexual-orientation, or trade-union data — unless we have agreed in writing that your pilot is configured for it.
- Payment card data, government IDs, account passwords, or other sensitive identifiers.
- Content that is unlawful, defamatory, obscene, infringing, or contains malware.
Conduct that is not allowed
- Probing, testing, or trying to bypass DUEX's safety, content, or rate-limit controls — except as expressly permitted by our vulnerability disclosure safe harbor.
- Using prompt-injection, jailbreak, model-extraction, scraping, automated querying, or similar techniques to bypass DUEX's controls, extract system prompts or model behavior, or recreate the service.
- Using DUEX outputs to train or fine-tune a model that competes with DUEX or with the underlying review providers.
- Trying to reverse-engineer prompts, model identities, or instructions used by DUEX.
- Accessing DUEX from a country under US or Canadian sanctions, or as a sanctioned person or entity.
- Reselling, rebranding, or sublicensing DUEX to third parties without a written agreement.
Third-party rules also apply
DUEX uses third-party review providers (see Subprocessors). Your use of DUEX must also follow the published acceptable-use policies of those providers, as identified on our Subprocessors page. We may suspend or end your use of DUEX to comply with those policies.
A human must review every output
Each DUEX output is decision support, not a decision. You must designate a human reviewer to evaluate each output before acting on it. Using DUEX as a fully autonomous decision-making system is not allowed.
Enforcement
If we suspect a violation we may suspend or end your use of DUEX, withhold refunds, and — for unlawful conduct — refer the matter to law enforcement. We will notify your designated contact unless the law prevents us.
Report misuse
Report suspected misuse to [email protected].
Changes
We may update this policy as DUEX grows. The effective date at the top reflects the most recent revision.